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One-stop outsourcing solutions from system integration to system operation, on servers, networks, and clients
We provide all-in solutions that are tailored for customer needs, which include system integration and network setup services, application-level operation management, business services operation, client machine management, and disaster recovery measures. Our SEs with expertise in each customer’s business field are available to help develop optimal service plans.
Detailed support suited for the business operations of each customer
To respond to each customer’s business operations, we offer efficient operation management services that are standardized, automated, and visualized according to the processes prepared at our data centers. Detailed support from Hitachi Information Systems is widely available to customers for daily operation management activities support, emergency response in case of a disaster/failure, and aid in improvement of operation through a continuous PDCA cycle.
Compliance with “ITIL,” the best practices for IT service management, that facilitates enhanced internal control and improved operation efficiency on the information system
The service desk is set up at a data center to control incidents on the customer information system and to provide one-stop support for incident management, problem management, change management, and release management. Operation management with emphasis on compliance with ITIL processes, as well as enhancement of information sharing among relevant personnel, achieves improved efficiency of operation management with reduced operating cost.
ITIL-compliant data centers with proven records To respond to each customer’s business operations, we offer efficient operation management services that are standardized, automated, and visualized according to the processes prepared at our data centers. Detailed support from Hitachi Information Systems is widely available to customers for daily operation management activities support, emergency response in case of a disaster/failure, and aid in improvement of operation through a continuous PDCA cycle.
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